FAQ

The Home Use Program is a Software Assurance benefit available to Microsoft volume licensing customers with active Software Assurance coverage on their Office applications.  Employees who use the covered licenses at work are eligible to purchase these Office applications for use on a home PC during the term of their employment.  This temporary license expires with the employers Software Assurance coverage, or upon termination of employment with the covered customer.

Eligible customers are allowed to purchase one of each product available from the online store.

To validate you are an eligible employee, we must verify your email domain and program code is from an eligible, participating Microsoft customer.

The benefits administrator responsible for managing the Home Use Program for your company can provide you the appropriate program code for your purchase.

The functionality of the products available via HUP matches those of retail versions, and provide all the benefits you would receive if you bought it at the store. However, your right to use this software is tied to your company’s continued Software Assurance coverage and your continued employment with that company. Your employer will notify you if their Software Assurance coverage expires.

If you purchased back-up media, it can take 2 - 3 weeks to receive it depending on your location and method of delivery.

The charge will appear on your credit card as: "DR*OfficeUS"

There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either at our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Support 24 hours a day, 7 days a week. Please provide them with any error message numbers you may have received, as well as the order number from the shopping basket.

You can return to the HUP store at any time to purchase additional products, Language Packs, or Backup DVDs. Click here to resend your welcome mail.

Yes. If you have purchased Office Enterprise 2007 from HUP, you will now be able to purchase Office Professional Plus 2010.

We are adding product languages to the site as they become available and expect all languages to be updated by October 1, 2010.

The Home Use Program only offers the most current release of Microsoft Office available to our enterprise customers; Microsoft Office 2010 is the most current release.

If You Don't Receive the Email

1. Check your junk or spam folder.
2. Add “hup.en@digitalriver.com” to your email contacts list or whitelist.
3. Request your IT department staff add “hup.en@digitalriver.com” to their email whitelist.
4. Click here to resend your email.
5. If you still don't receive the email, contact Customer Support.

There are a number of support resources available at no charge online.
For employees using Office Enterprise 2007 Home Use Program software, 90-day no-charge telephone support (beginning the date of your first support request) is available in United Kingdom by calling 0870 60 10 100.

Cookies are placed on your browser for your convenience, and the Commerce System used is cookie dependent. When you place an order, information is written onto your hard drive. The next time you place an order the system recognizes who you are and automatically enters your information into the form.

No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

Yes, files created in previous versions of Microsoft Office can be opened with Office 2010 applications.

Yes, Office 2010 files can be opened with previous versions of the applications. However, new features and formatting capabilities found in the new version might be lost when saving to or opening from previous versions of the software.

No. Installing Microsoft Office 2010 will not impact existing Microsoft Office documents on your PC.

If you have a previous version of Microsoft Office 2007 from HUP, you are legally obligated to uninstall that version before installing Office 2010 from HUP as using only 1 licence is allowed. If you have acquired Office 2007 through another source, you are not required to uninstall Office 2007 in order to install Office 2010 products from HUP. Please note: Microsoft Office Outlook 2010 and Office SharePoint Workspace 2010 will overwrite previous versions when the 2010 version is installed.

No. The product keys for Office 2007 and Office 2010 are not compatible.

No. Office 2007 Language Packs are designed to work with Office 2007. When Office 2010 Language Packs are available, they can be used with Office 2010.

No. Only the 32-bit version is available.

1. Click the “Download” button.
2. Save the file to your “Desktop”. Do not change the file name.
3. After the download has completed, double-click on the file icon to start the installation.
4. When prompted, use the product key listed on your confirmation page and email to activate your software.

It is recommended only high-speed broadband connections are used to download your file(s). The following are estimates of how long it will take for each file to download depending on your connection.

	Microsoft Office Professional Plus 2010 (502 MB)
512 Kbps	2 hours,  15 minutes
1 Mbps	1 hour, 5 minutes
1.5 Mbps	45 minutes
2 Mbps	30 minutes
5 Mbps	15 minutes

First, make sure you have entered the product key correctly. If it is still not working please contact our Customer Support .

The product key is available on the confirmation page and your confirmation e-mail. To re-download software you have already purchased within the 30 days of your original purchase, you will need to go to your order information page and press the download button.

No. A download is a simple file transfer. Installation is the unpacking and loading of the software. Most software walks you through this process once you’ve successfully downloaded the file from our site. If you need assistance with installation, please contact Microsoft Office 2007 Support.

Home Use Program software is a benefit of employment. We charge a nominal fee to cover the fulfillment costs such as packaging, shipping, handling, and program administration. Therefore, we do not accept returns.

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