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Microsoft(R) Home Use Program

Frequently Asked Questions

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Order Information

The Home Use Program is a Software Assurance benefit available to Microsoft volume licensing customers with active Software Assurance coverage on their Office applications.  Employees who use the covered licenses at work are eligible to purchase these Office applications for use on a home PC during the term of their employment.  This temporary license expires with the employers Software Assurance coverage, or upon termination of employment with the covered customer.

In order to place a HUP order, you must be an active employee of a company who has a valid Enterprise Agreement with Microsoft. You will need a valid work e-mail address, the company Program Code and an accepted form of payment.

Visit www.microsofthup.com to enter your work e-mail address and program code. You will then be e-mailed a link to complete your purchase.

The HUP purchase link is only valid for the employee and cannot be transferred.

To validate you are an eligible employee, we must verify your email domain and program code is from an eligible, participating Microsoft customer.

If your company does not have a specific domain address, please contact your Benefits Administrator to verify your e-mail address has been included in the approved email domain list.

Eligible customers are allowed to purchase a single license of either Office Professional Plus 2013 or Office for Mac 2011. Additionally, if part of the Enterprise Agreement, customers may purchase one each of the other products available from the online store, usually Project or Visio.

However, there is not a limit on purchases Language Packs.

Each company assigns a Benefits Administrator (BA), internal to their company, to manage the Home Use Program for their company.

Please note that Microsoft Customer Support does not have access to the BA's contact information.

Each company assigns a Benefits Administrator (BA), internal to their company, to be responsible for managing the Home Use Program for their company. This BA can provide the assigned program code for your company.

If you have forgotten your program code, you may also look it up online  by entering your valid work e-mail address. If your e-mail address verifies, the program code will be sent to your work e-mail address.

Please note that Program Codes are replaced each time the Enterprise Agreement is renewed. If you are still an eligible employee, please contact your Benefits Administrator for your new Program Code.

The functionality of the products available via HUP matches those of retail versions, and provide all the benefits you would receive if you bought it at the store. However, your right to use this software is tied to your company's continued Software Assurance coverage and your continued employment with that company. Your employer will notify you if their Software Assurance coverage expires.
Click here for all shipping times with shipping options. If you have not received your media item within these timeframes, please contact Customer Support.

Shipping Duration

Country/RegionDVD Shipping Duration
United States2-3 Weeks
If purchasing within the United States, the charge will appear on your credit card as: "DR*OfficeUS" otherwise the charge will appear as "DR*Office …)
There are many reasons for a failed credit card transaction. If you encounter issues, please first contact your bank to make sure there aren't issues with the credit card. Otherwise, you may contact Customer Support. Please provide any error message numbers you may have received, as well as the order number from the shopping basket.

As long as the Software Assurance license is valid and you are still an employee of that company, you may include a Back-up DVD with your initial purchase or you may return to the HUP store at any time to purchase additional eligible products such as Language Packs and Back-up DVDs.

  1.  Re-enter the HUP store via the "BUY NOW" link in your HUP e-mail.
  2.  After clicking "BUY NOW", click "Order History" found on the upper right hand side of the page.
  3.  You will then see a summary of your order and have the option to order a Back-up DVD and Language Pack(s).

If you do not have your e-mail, Click here to have it resent to your work e-mail address.

Language Packs are being added as they become available. Please check back periodically or contact Customer Support  to submit your feedback.
The policy is one license per employee per their selected product version (Office or Mac but not both). If you previously purchased Office 2007 or Office 2010 from the HUP Program and you still meet the HUP program eligibility requirements you may purchase Office 2013. If you previously purchased Office for Mac 2011 you must wait until a new Mac version is released before you are eligible to purchase again.
No. However, the Backup DVD contains both the 32-bit and 64-bit version of the software and can be used to reinstall your software at any time.

Technical Support

If you have not received the email:
  1. Check your junk or spam folder.
  2. Add "hup.us@digitalriver.com" to your email contacts list so you don't miss any communications from the HUP store.
  3. Request your IT department add "hup.us@digitalriver.com" to their email whitelist.
  4. Click here to resend your email.
  5. If the above actions do not work, please contact your Benefits Administrator.
There are a number of support resources available online or you may contact Customer Support.
Yes, files created in previous versions of Microsoft Office can be opened with newer versions of the product, whether it's an Office suite or an individual product such as Project or Visio.
Yes, Office Professional Plus 2013 files can be opened with previous versions of the applications. However, new features and formatting capabilities found in the new version might be lost when saving to or opening from previous versions of the software.
No. Installing Office Professional Plus 2013 will not impact existing Microsoft Office documents on your PC.

If you have a previous version of Microsoft Office 2010 from HUP, you are legally obligated to uninstall that version before installing Office 2013 from HUP as using only 1 licence is allowed. If you have acquired Office 2010 through another source, you are not required to uninstall Office 2010 in order to install Office 2013 products from HUP. Please note: Microsoft Office Outlook 2013 will overwrite previous versions when the 2013 version is installed.

However, if you have a Trial version it is advised you uninstall before installing a HUP Office suite.

No. Product keys are unique to the product you've purchased.
No. Office 2010 Language Packs are designed to work with Office 2010. When Office 2013 Language Packs are available, they can be used with Office Professional Plus 2013.
Yes. A 64-bit version is available through the Download Options link on the Thank you page and the Order History. If you purchased a Back-up DVD it contains the 32-bit and 64-bit version of the software.
Cookies are placed on your browser for your convenience, and the Commerce System used is cookie dependent. When you place an order, information is written onto your hard drive. The next time you place an order the system recognizes who you are and automatically enters your information into the form.

No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

The 32-bit version of Office is installed by default. Even if your computer is running a 64-bit version of Windows, we recommend that you install the 32-bit version of Office because it is more compatible with the applications and add-ins that work with Office.

If you do want to install the 64-bit version of Office, you can do so by accessing your Order History. Click on the Download Options link and select the 64-bit option.

It is not possible to install both the 64-bit version and 32-bit versions of Office on the same computer.

You’ll need Windows 7, Windows 8 OS, or Mac OS X version 10.6 or later to successfully run Office on your PC or Mac.

Download Information

Click-to-Run is a new way to download and install Microsoft Office. With Click-to-Run you can use your Office programs as they are streamed and cached on your computer.
The Microsoft Office Click-to-Run service is installed on your computer. Once Click-to-Run is finished streaming Microsoft Office programs to your computer, Office is also completely installed on your computer and available when you are offline.

No. A download is a simple file transfer. Installation is the unpacking and loading of the software. Most software walks you through this process once you've successfully downloaded the file from our site. If you need assistance with installation, please contact Customer Support.

Microsoft Office Support URL - http://support.microsoft.com/find-solutions/office/office-2013/ 

Internet access is required to install and activate all the latest releases of Office suites.

Office installs more quickly than ever, thanks to Click-to-Run, a streaming technology that lets you begin to use Office applications before installation is complete. All versions of the new Office use Click-to-Run. The actual download speed depends on the speed of your Internet connection. Office for Mac 2011 customers will continue to see slightly longer download times as Click to Run technology is not currently available for this product.

 

Time to setup executable

Time to launch apps

Time to finish installation

512 Kbps

< 1 min

< 14 min

< 5 hours

1 Mbps

< 1 min

< 7 min

< 2.5 hours

1.5 Mbps

< 1 min

< 5 min

< 1.6 hours

2 Mbps

< 1 min

< 3.5 min

< 1.2 hours

5 Mbps

< 1 min

< 1.4 min

< 0.5 hours

First, make sure you have entered the product key correctly. Your product key can be found in your confirmation email. You may cut and paste the entire product key at once. Please remember that product keys are case sensitive and must be entered exactly as they appear.

If it is still not working please contact our Customer Support.

The product key and download link are available in your order confirmation email. If you would like to buy a backup DVD, Click here to resend your welcome mail that will allow you to re-enter the store.

Or, you may purchase via "Order History" 

Please note that you may only re-download or buy additional products if the Software Assurance agreement is still valid and you are an active employee of the company.

Returns and Cancellations

Returns are not allowed at this time.
2 computers, either 2 PCs or 2 Macs, specific to the software that was purchased.
No. You can purchase only one license for either PC or Mac. You may, however, use the product key 2 times for 2 installations on different machines.
Office Professional Plus 2013 includes: Word, Excel, PowerPoint, Outlook, OneNote, Access, Publisher, InfoPath, Lync.

You can reinstall the software from your Back-up DVD (if purchased) or from your Order History.

To access Order History:
  1.      Sign back into the store and click on the "Order History" link (upper right).
  2.      Click "View Details" link – this will redirect you to the Thank You Page.
  3.      Click on the "Download Now" or "Install Now" button.
  4.      Your download will begin.
Go back to the HUP website (you can give the employee a flyer), following the validation steps on the flyer > you'll get an confirmation email > click on "BUY NOW" link > it will retrieve his/her order > click on "Order History" > "View Details" > You'll see Download link & Product.

Still need help?

For online store purchases, downloads, or product key questions, please Click here.

For technical assistance, including software installation/un-installation, product activation, or product use, please Click here.