Digital River Online Stores are designed to link seamlessly to websites operated by or on behalf of our Partners (the “Partner Website(s)”). Although a Partner Website and the corresponding Digital River Online Store may look very much alike, you can always tell when you are visiting a Digital River Online Store, because the tagline “E-commerce services are provided by Digital River, a 'name of partner' e-commerce reseller” appears at the bottom of each page.
What Personal Information Do We Collect Through this Online Store?
Information You Volunteer. We collect the personal information you knowingly and voluntarily provide when you use this Online Store, for example, the information you provide when you request information about products or services, purchase a product or service, contact us regarding a purchase, or enter a contest or promotion. This information may include your name, street and email address, phone number, credit card information, and information used to verify your identity or to prevent fraud.
Information Sent to Us by Your Web Browser. We collect information that is sent to us automatically by your web browser. This information typically includes your IP address, the address of the web page you were visiting when you accessed this Online Store, the name of your operating system (such as Windows® or Macintosh®), the name and version of your browser (such as Netscape® or Internet Explorer®), and the date and time of your visit. The information we receive depends on the settings on your web browser. Please check your browser if you want to learn what information your browser sends or how to change your settings.
The information provided by your browser does not identify you personally. We use this non-personal information primarily to create statistics that help us improve the Digital River Online Stores and make them more compatible with the technology used by our visitors. However, if you have created a user identity on one of your visits to this Online Store (for example, by making a purchase), we may link the information provided by your browser to information that identifies you personally and use it for the purposes described below. In addition, we may review our server logs for security purposes, such as detecting intrusions into our network. If we suspect criminal activity, we might share our server logs -- which contain visitors’ IP addresses -- with the appropriate investigative authorities who could use that information to trace and identify individuals.
Information Provided by Third Parties. We may receive personal information about you from our Partners or from our third-party service providers. For example, we may use a third party to process your credit card. The third party will inform us whether your credit card has been accepted, so that we can complete your transaction.
Cookies and Web Beacons
Cookies and Web Beacons. A “cookie” is a small text file that is transferred to your computer by our web server. We may use two types of cookies -- “session cookies” and “persistent cookies”.
Session Cookies. A “session cookie” is a temporary cookie that expires when you close your browser. A session cookie assigns a randomly-generated, unique identification number to your computer when you access one of our Sites. Assigning your computer a number facilitates the proper functioning of the features of our Online Stores, by permitting us to maintain a persistent “state” for your session, such as, maintaining the contents of your shopping basket during checkout. We also use session cookies to collect information about the ways visitors use this Online Store – which pages they visit, which links they use, and how long they stay on each page. We analyse this information (known as “click-stream information”) to better understand our visitors’ interests and needs and to improve the content and functionality of this Online Store.
Sessions cookies do not contain your personal information. If, however, you have created a user identity on one of your visits to this Online Store, we may link the session cookie identification number to information that identifies you personally.
Persistent Cookies. When you visit one of our Online Stores, we may place one or more “persistent cookies” on your computer. Unlike a “session cookie,” a persistent cookie does not expire when you close your browser. It stays on your computer until it expires (for example, at the end of the calendar year) or until you delete it.
Some persistent cookies simply “tag” your computer so that the next time you visit (or someone using your computer visits), our server will recognise you, not by name, but by the “tag” on your computer. This will enable us to provide you with a personalised experience even if we do not know who you are. It will also allow us to collect more accurate information about the ways people use this Online Store, for example, how people use this Online Store on their first visit and how often they return. If, at some point, you create a user identity, we may link the information collected by these persistent cookies to information in our database that identifies you personally. We may also transfer this information to a cookie and place it on your computer’s hard drive so that our web server can read this information each time you visit this Online Store. In either case, using persistent cookies permits us to provide you with a more personalised shopping experience and, in some cases, may save you the trouble of re-entering information already in our database.
If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. You may also delete our cookies as soon as you leave our Online Store. Although you are not required to accept our cookies, if you set your browser to reject cookies, you will not be able to use all of the features and functionality of this Online Store. For example, you will not be able to purchase products and services on this Online Store.
Web Beacons. Web beacons (also referred to as “tracking pixels” or “action tags”) are graphic images, usually no larger than 1 pixel x 1 pixel, placed at various locations on our Site. Web beacons help us recognise the cookies on your browser. Like cookies, Web beacons help us collect information about the ways visitors use our Sites. They also help us identify browser types, IP addresses, search terms that bring visitors to our Sites, and the domain names of the Web sites that refer traffic to us. The information collected by Web beacons does not identify you personally. However, if you have created a user identity on one of your visits to this Online Store, for example, by making a purchase, we may link the information we collect using Web beacons to the information that identifies you personally and use it in the same ways as we use the information we collect using cookies.
How Do We Use Your Personal Information?
Digital River uses the personal information we collect on this Online Store:
• to take, process or deliver your order, process or obtain payment, or notify you of the status of your order;
• in connection with keys, access codes or other information as may be required to permit you to access Partner Websites to receive products, updates or services;
• for security, credit or fraud prevention purposes;
• to register your purchase with the manufacturer or service provider for warranty, technical support or similar purposes;
• to facilitate the renewal of subscriptions for products or services;
• to provide you with effective customer service and/or technical support;
• to provide you with a personalised shopping experience;
• to provide you, with your consent, with product updates and upgrades, special offers, pricing information, newsletters, and any other information you request;
• to undertake, with your consent, any other promotional activities; and
• to improve this Online Store, the customer experience, and related products or services.
In addition, we may use specific personal information for the purposes identified in a specific Privacy Notice posted on the page or area of this Online Store where you provided that information.
We may remove all of the information that identifies you specifically and use the rest for historical, statistical or scientific purposes.
With Whom Do We Share Your Personal Information?
Our Service Providers. Digital River employs other companies, including our affiliates, to provide services to us or on our behalf. For example, we may use other companies to maintain this Online Store, to process credit card payments, detect and prevent fraud, deliver packages, send mail or email, or provide customer service. These companies are required by contract to use the personal information we share with them only to perform services to us or on our behalf and to protect the confidentiality of your personal information.
Warranty and Other Support. We may share your personal information in order to register your purchase with the Partner whose name and logo appear at the top of each page of this Online Store (or that Partner’s service provider) for warranty, technical support, after sales service, or similar purposes.
As Disclosed in a Privacy Notice. We may share specific personal information as disclosed in a specific Privacy Notice posted on the page or area of this Online Store where you provided that information.
For Marketing Purposes. We will not share your personal information with our affiliates or unrelated third parties to use for their own marketing purposes without your express, “opt-in,” consent.
To Comply With Legal Requirements, Cooperate With Law Enforcement, Prevent Fraud and Other Crimes, and Protect Legal Rights, Property, You and Others. There are other limited circumstances in which we may share the personal information in our databases with unrelated third parties. For example, we may disclose the personal information we collect on this Site or in connection with your transaction without notifying you when we, in good faith, believe disclosure is appropriate to comply with the law or a regulatory requirement; to comply with a subpoena or court order; to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce a contract; to protect the legal rights, property or safety of Digital River, our affiliates, our employees, agents, other users or the public in general or to protect your vital interests. We also reserve the right to report to appropriate law enforcement or government agencies any activities that we, in good faith, believe to be unlawful without providing notice to you.
Digital River respects your right to make choices about the ways we collect, use and disclose your personal information. We generally ask you to indicate your choices at the time and on the page where you provide your personal information.
When you provide personal information in connection with a purchase, we may offer you a choice as to whether you would like to receive further communications from us about updates, upgrades, special offers and pricing. We may also ask if you would like to be added to our Partner’s mailing lists. You have the right to withdraw your consent at any time. If you decide you no longer want to receive promotional messages from us, you may let us know by emailing us at remove@digital river.com or by following any unsubscribe link in our emails. Please note, however, if you give us permission to add your contact information to our Partner’s mailing list and later withdraw your permission, you will have to contact our Partner (or use the “opt-out” provided in the emails our Partner sends you) to have your name removed from our Partner’s mailing lists.
How Can You Access and Correct Your Personal Information?
We strive to maintain the accuracy and integrity of the personal information in our databases and to keep that information up-to-date. We provide ways for you to access your personal information as required by applicable law, so that you can correct inaccuracies or update your personal information. We generally do not charge for this service, however, we reserve the right to charge a fee as permitted by applicable law.
If you would like to review, correct or challenge your personal information, please contact us by postal mail addressed to Digital River’s Privacy Department, 10380 Bren Road West, Minnetonka, MN 55343 or by email at email@example.com. You may write to us in your own language.
We will respond to reasonable requests within the time limits established by applicable law or within a reasonable time if no time limit is established by applicable law. For your protection, we may ask you for additional information to verify your identity. In most cases, we will provide the access you request and correct or delete any inaccurate personal information you discover. We reserve the right, however, to limit or deny your request to the extent permitted by applicable law if 1) the disclosure may harm the life, the body, the property and the rights of third parties, 2) the disclosure may lead to a breach of applicable law and regulation, or 3) where you have failed to provide sufficient evidence to verify your identity.
How Do We Protect Your Personal Information?
We have industry standard measures in place to protect the security of the personal information we collect through this Online Store. For example, we use Secure Socket Layers (“SSL”) to encrypt your credit card information as it travels over the Internet.
It is important that you understand, however, that no website or database is completely secure or “hacker proof”. You are also responsible for taking reasonable steps to protect your personal information against unauthorised disclosure or misuse, for example, by protecting your password.
Where Will Your Personal Information be Processed?
Digital River is a global corporation comprised of Digital River, Inc. and its subsidiaries. Digital River, Inc. is a U.S. Corporation with offices at 10380 Bren Road Westth, Minnetonka, Minnesota, 55343, U.S.A. Most Digital River Web Stores are currently hosted on servers located within the United States, but the locations of our servers may change from time to time. Your personal information may be stored on servers located within the United States, Ireland, or in another country.
BY SUBMITTING YOUR PERSONAL INFORMATION TO US THROUGH THIS ONLINE STORE, YOU ARE CONSENTING TO THE PROCESSING OF YOUR PERSONAL INFORMATION IN THE UNITED STATES OR IN ANY OTHER COUNTRY IN THE WORLD.
How Long Do We Retain Your Personal Information?
We keep your personal information only as long as we need it for the purposes for which it was originally collected (or to which you have subsequently consented) or for other legitimate purposes (such as regulatory compliance), or as permitted by applicable law.
Links to Other Websites
This Online Store contains links to other websites operated by Digital River and its affiliates. This Online Store may also contain links to websites that are owned and operated by unrelated third parties.
Our Online Store is not directed at nor targeted to children. No one who has not reached the age of majority in his or her country may use this Online Store unless supervised by an adult.
We do not use our Online Store to knowingly solicit personal information from or market to anyone under the age of majority in his or her country. Our goal is to comply with applicable laws and regulations relating to collection and use of information from children, including the Children’s On-line Privacy Protection Act of the United States and other applicable laws or regulations. If you believe that we have received information from a child or other person protected under such laws, please notify us immediately by postal mail addressed to Digital River’s Privacy Department, 9625 W. 76th Street, Suite 150, Eden Prairie, MN 55344 or by email at firstname.lastname@example.org, and we will take reasonable steps to remove that information from our databases.
Questions Concerning Our Privacy Practices
COUNTRY-SPECIFIC PRIVACY NOTICES
(All EEA Countries)
Where Will Your Personal Information Be Processed?
Digital River is a global corporation comprised of Digital River, Inc. and its subsidiaries. Digital River, Inc. is a U.S. Corporation with offices at 9625 W. 76th Street, Suite 150, Eden Prairie, Minnesota 55344 U.S.A. Most Digital River Web Stores are currently hosted on servers located within the United States, but the locations of our servers may change from time to time.
You should note that, at present, the laws of the United States and other countries outside the EEA (except for Argentina, Canada, Isle of Man, Guernsey, and Switzerland) have not been approved by the European Commission as providing “adequate protection” for personal information within the meaning of the EU Data Protection Directive (95/46/EC).
BY ACCESSING OUR WEB STORE FROM A COUNTRY IN THE EEA AND SUBMITTING YOUR PERSONAL INFORMATION TO US, WE DEEM THAT YOU ARE CONSENTING TO THE PROCESSING OF YOUR PERSONAL INFORMATION IN THE UNITED STATES OR IN ANY OTHER COUNTRY OUTSIDE THE EEA.
About Digital River [Japan]. Digital River [Japan] is a subsidiary of Digital River, Inc., a U.S. corporation with offices at 9625 W. 76th Street, Suite 150, Eden Prairie, Minnesota 55344 U.S.A. Digital River [Japan] is a KK corporation, with offices located at 10F, Shinjuku Mitzui, Building #2, 3-2-11, Nishi Shinjuku, Shinjuku-ku Tokyo, Japan.