Contact Us

Click on the icons below to see related FAQs

Common Support Questions

1 488
Users are only permitted to purchase 1 copy of each available 2016 product.
2 947
It takes 24 hours for declined payments to be cleared and your account to be reset. If you are still unable to place a new order after 24 hours please contact Customer Support.
3 264

You can reinstall the software at any time by accessing your Order History.

If you purchased a Backup DVD or Backup USB Flash Drive you can also use the DVD or Backup USB Flash Drive to re-install the software.

Please note that you may only re-download or buy additional products if the Software Assurance agreement is still valid and you are an active employee of the company.

4 584
If you previously purchased an Office product from the Home Use Program and you still meet the HUP program eligibility requirements you may purchase the latest version.

Still Need Help?


Support for online store purchases, downloads, or product key questions Click here.

You may be asked to log in with your Microsoft Account. If you do not have a Microsoft Account you can create one for free.