Contact Us

Program & Eligibility Information

Purchase & Order Support

Products, Licenses & Options

Activate, Install & Download

Returns, Refunds & Exchanges

1 488

How many products can I purchase?

Users are only permitted to purchase 1 copy of each available 2016 product.

2 947

My payment method was declined and now I can't place an order.

It takes 24 hours for declined payments to be cleared and your account to be reset. If you are still unable to place a new order after 24 hours please contact Customer Support.

3 264

How do I re-install software that I have already purchased?

You can reinstall the software at any time by accessing your Order History.

If you purchased a Backup DVD or Backup USB Flash Drive you can also use the DVD or Backup USB Flash Drive to re-install the software.

Please note that you may only re-download or buy additional products if the Software Assurance agreement is still valid and you are an active employee of the company.

4 584

I previously bought an Office 2016 product via the Microsoft Home Use Program. Can I purchase again?

If you previously purchased an Office product from the Home Use Program and you still meet the HUP program eligibility requirements you may purchase the latest version.

Support

Support for online store purchases, downloads, or product key questions Click here.

You may be asked to log in with your Microsoft Account. If you do not have a Microsoft Account you can create one for free.

https://partner.support.services.microsoft.com/en-US/partners/mhup/