Microsoft(R) Home Use Program

Frequently Asked Questions

Program & Eligibility Information
Purchase & Order Support
Products, Licenses & Options
Activate, Install & Download
Returns, Refunds & Exchanges
Program & Eligibility Information

Program & Eligibility Information

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In order to place a HUP order, you must be an active employee of a company who has a valid Enterprise Agreement with Microsoft. You will need a valid work e-mail address and an accepted form of payment.

Visit www.microsofthup.com to enter your work e-mail address. You will then be e-mailed a link to complete your purchase.

The HUP purchase link is only valid for the employee and cannot be transferred.

If your company does not have a specific domain address, please contact your Benefits Administrator to verify your e-mail address has been included in the approved email domain list.

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Eligible employees are allowed to purchase a single license of either Office Professional Plus 2016 or Office Home and Business 2016 for Mac. Additionally, if part of their organization's Software Assurance benefits, employees may purchase any one of the other products available.

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Each organization assigns a Benefits Administrator (BA), internal to their organization, to be responsible for managing the Home Use Program. Your BA can provide the assigned program code for your organization.

Microsoft Customer Service cannot provide you with the name of your Benefit Administrator or your organization's program code.

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The Home Use Program is a Software Assurance benefit available to Microsoft volume licensing customers with active Software Assurance coverage on their Office applications. Employees who use the covered licenses at work are eligible to purchase these Office applications for use on a personal device during the term of their employment. This temporary license expires with the employer's Software Assurance coverage, or upon termination of employment with the covered organization.

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To validate you are an eligible employee, some companies require that you enter a program code in addition a company email domain.

Each organization assigns a Benefits Administrator (BA), internal to their organization, to be responsible for managing the Home Use Program. Your BA can provide the assigned program code for your organization.

Microsoft Customer Service cannot provide you with the name of your Benefit Administrator or your organization's program code.

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Purchase & Order Support

Purchase & Order Support

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Click here for all shipping times with shipping options. If you have not received your media item within these timeframes, please contact Customer Support.

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  1. Click on the Order History link located on the home page.
  2. Enter the email address you previously used to make a purchase on the Home Use Program website.
  3. You will receive an email with a link to access the Order History section.
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If you have not received the email:
  1. Check your junk or spam folder.
  2. Add "hup.us@digitalriver.com" to your email contacts list so you don't miss any communications from the HUP store.
  3. Request your IT department add "hup.us@digitalriver.com" to their email whitelist.
  4. Click here to resend your email.
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Please note that Program Codes are replaced each time the Enterprise Agreement is renewed. If you are still an eligible employee, please contact your Benefits Administrator for your new Program Code.

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If you are still an eligible employee, you can return to the HUP store to purchase Backup Media.

  1. Go to microsofthup.com.
  2. Enter your work email address and program code to receive an eligibility email.
  3. Follow the instructions in the email to re-enter the store and purchase.

Note that Backup USB Flash Drives are not yet available to all users in all regions.

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Credit card companies and banks decline cards for many reasons. To ensure your financial information remains secure, we do not receive details about why your card was declined. Unfortunately, this means we are unable to resolve the problem for you. If your card is declined, please contact your credit card company or bank for help in resolving the problem.

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No. Backup USB Flash Drives are read-only.

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The program is in the process of adding Backup USB Flash Drives and they are not yet available to all users in all regions. Please check back at a later date.

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If purchasing within the United States, the charge will appear on your credit card as: "DR*OfficeUS" otherwise the charge will appear as "DR*Office …"

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Shipping Duration

Standard ShippingExpedited Shipping
1-2 Weeks2-5 Business Days

Technical Information

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32-bit and 64-bit refers to the way a computer’s central processor (essentially, its brain) handles information and the software that can run on that type of computer. You’ll want to check to see what version your computer uses since you can’t put software designed for a 64-bit system on a 32-bit system.

Note: Microsoft Office recommends using the 32-bit version of Office, even for 64-bit hardware. Read more.

To find out what type of system your Windows 8/8.1 or Windows 10 computer is using:
  1. Swipe in from the right edge of the screen and tap Settings > Change PC settings > PC and devices >PC info.(If you're using a mouse: Point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings > Change PC settings > PC and devices > PC info.)
  2. System Type will be "64-bit Operating System" if you’re using a 64-bit operating system.
  3. System Type will be "32-bit Operating System" if you’re using a 32-bit operating system.
To find out what type of system your Windows 7 computer is using:
  1. Click Start, right-click Computer, and then click Properties.
  2. System Type will be "64-bit Operating System" if you’re using a 64-bit operating system.
  3. System Type will be "32-bit Operating System" if you’re using a 32-bit operating system.
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Yes, Office Professional Plus 2016 files can be opened with previous versions of the applications. However, new features and formatting capabilities found in the new version might be lost when saving to or opening from previous versions of the software.

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You can reinstall the software at any time by accessing your Order History.

If you purchased a Backup DVD or Backup USB Flash Drive you can also use the DVD or Backup USB Flash Drive to re-install the software.

Please note that you may only re-download or buy additional products if the Software Assurance agreement is still valid and you are an active employee of the company.

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No. Installing Office Professional Plus 2016 will not impact existing Microsoft Office documents on your PC.

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No. Product keys are unique to the product you've purchased.

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Cookies are placed on your browser for your convenience, and the Commerce System used is cookie dependent. When you place an order, information is written onto your hard drive. The next time you place an order the system recognizes who you are and automatically enters your information into the form.

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Yes, files created in previous versions of Microsoft Office can be opened with newer versions of the product, whether it's an Office suite or an individual product such as Project or Visio.

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There are a number of support resources available online or you may contact Customer Support.

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Backup USB Flash Drives are compatible with devices which support USB 2.0 and greater.

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No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

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Products, Licenses & Options

Products, Licenses & Options

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Yes. A 64-bit version is available through the Install Options link on the Thank you page and Order History. If you purchased Backup Media, it contains the 32-bit and 64-bit version of the software.

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Employees can download and install their Office product on one device.

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No. However, the Backup DVD or Backup USB Flash Drive contains both the 32-bit and 64-bit version of the software and can be used to reinstall your software at any time.

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Office Home and Business 2016 for Mac includes: Word, Excel, PowerPoint, Outlook, OneNote.

Microsoft Lync is not part of the default installation of Office for Mac, but you can download and install it when you purchase Office for Mac from the HUP site. Please visit Order History and access your past Office for Mac order for a download link.

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Office 2016 Language Packs are now available free of charge from Microsoft. Please visit this Microsoft site to download and install Office 2016 Language Packs.

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If you previously purchased an Office product from the Home Use Program and you still meet the HUP program eligibility requirements you may purchase the latest version.

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Office Professional Plus 2016 includes: Word, Excel, PowerPoint, Outlook, OneNote, Access, Publisher, Skype for Business.

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The functionality of the products available via the Home Use Program matches those of retail versions, and provide all the benefits you would receive if you bought it at the store. However, your right to use this software is tied to your organization's continued Software Assurance coverage and your continued employment with that organization. Your employer will notify you if their Software Assurance coverage expires.

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The 32-bit version of Office is installed by default. Even if your computer is running a 64-bit version of Windows, we recommend that you install the 32-bit version of Office because it is more compatible with the applications and add-ins that work with Office.

It is not possible to install both the 64-bit version and 32-bit versions of Office on the same computer.

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Employees are eligible to download and install purchased products only while their employer’s Software Assurance agreement is active. If you believe your company’s agreement is still active and you have received this message in error please contact customer service.

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Activate, Install & Download

Activate, Install & Download

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  • Office 2016 : Windows 7, Windows 8/8.1 or Windows 10.
  • Office 2016 for Mac: Mac OS X Yosemite (10.10) or later.
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Internet access is required to install and activate all the latest releases of Office suites.

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Unfortunately, you can’t install Office Professional Plus 2016 if the Office 365 Trial or Office 365 is installed.

Before you can install Office Professional Plus 2016, you first need to uninstall Office 365 by following the steps in the Uninstall Microsoft Office 2013 or Office 365 article.

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If you have a previous version of Microsoft Office 2013 from HUP, you are legally obligated to uninstall that version before installing Office 2016 from HUP as using only 1 license is allowed. If you have acquired Office 2013 through another source, you are not required to uninstall Office 2013 in order to install Office 2016 products from HUP. Please note: Microsoft Office Outlook 2016 will overwrite previous versions when the 2016 version is installed.

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Click-to-Run is a new way to download and install Microsoft Office. With Click-to-Run you can use your Office programs as they are streamed and cached on your computer.

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In most cases, if you're connected to the Internet and installing Office without a DVD or USB, activation will just happen silently in the background after the install is complete and you will not have to enter your product key. If you are prompted to enter a product key, make sure you have entered it correctly. Please remember that product keys are case sensitive and must be entered exactly as they appear.
If you are not able to connect to the internet to complete your activation please contact Customer Support for assistance.

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The Microsoft Office Click-to-Run service is installed on your computer. Once Click-to-Run is finished streaming Microsoft Office programs to your computer, Office is also completely installed on your computer and available when you are offline.

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Office installs more quickly than ever, thanks to Click-to-Run, a streaming technology that lets you begin to use Office applications before installation is complete. All versions of the new Office use Click-to-Run. The actual download speed depends on the speed of your Internet connection. Office for Mac 2011 customers will continue to see slightly longer download times as Click to Run technology is not currently available for this product.

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Benefit Administrators

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Please visit the Resource and Marketing Center for all your Home Use Program marketing needs.

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You can administer your Microsoft corporate benefits at the Volume Licensing Service Center (VLSC).

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Each company assigns a Benefits Administrator (BA), internal to their company, to manage the Home Use Program for their company.

Please note that Microsoft Customer Support does not have access to the BA's contact information.

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Returns, Refunds & Exchanges

Returns, Refunds & Exchanges

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Returns are not allowed at this time.

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